How to return your old turbocharger and get the deposit back
What the refundable deposit is
The refundable deposit is a charge required by the OEM manufacturer, added to the price of a remanufactured turbocharger. It lets us keep recovering and remanufacturing cores, and you buy a factory-remanufactured part instead of a new one – at a much lower price.
Once we receive your old core, we refund the deposit in full (group A) if the housing is complete and undamaged, the electronic control unit is working (if fitted), the actuator or valve is free of dents and damage, the identification plate is legible, and the product is original, with the same part number; otherwise the refund depends on its condition – see the table below. The deposit amount is always shown on the product page and in the cart – it is not a hidden cost.
Which core we accept
We accept a core removed from the vehicle. We refund the deposit in full (group A) when:
- the housing is complete and undamaged,
- the electronic control unit is working (if fitted),
- the actuator or valve is free of dents and damage,
- the identification plate is legible,
- the product is original and has the same part number as the one you bought from us.
We also accept a damaged, incomplete or non-original core – the refund is then set by the table below: an incomplete or non-original core is group C (50% of the deposit refunded). For a core with a different part number (group D) the deposit is not refunded.
How much we refund — core assessment
| Group | Refund | Core condition |
|---|---|---|
| A | 100% | Housing complete and undamaged. Electronic control unit working (if fitted). Actuator or valve free of dents and damage. Legible identification plate. Original product, the same part number. |
| B | 75% | Core complete, but with a cracked hot (turbine) side, or with a damaged control unit or actuator. |
| C | 50% | Damaged housing. Incomplete core – essential parts missing. Non-original product. |
| D | 0% | A different part number than purchased, the part sent is not a turbocharger, or an empty parcel. |
Deadline and shipping
You have 30 days from the delivery date of your order to send the old core back. What counts is the date the parcel is sent, not the date it reaches us; the shipment number you give in the deposit refund form confirms the dispatch. We will send you an e-mail reminder 7 days before the deadline. If the core is not sent within 30 days, the deposit is not refundable.
The link to the deposit refund form comes by e-mail – in the order confirmation and after delivery – and once you are signed in, you will also find it under History of orders.
How to send it:
- the return shipping is paid by the sender,
- any carrier: DPD, DHL, InPost, GLS, FedEx,
- the parcel must come directly to our address,
- we do not accept parcels sent to parcel lockers,
- we do not accept cash-on-delivery parcels,
- protect the core – ideally in the packaging the part came in from us,
- enclose a legible note with the order number, your full name and phone number.
Return address:
Wiatreo.pl Sp. z o.o.
ul. Cygana 3
45-121 Opole, Polska
How the refund works
- We receive your core and confirm it by e-mail.
- We assess the condition of the core (group A, B, C or D).
- We pass the refund on for payment.
- We pay the money back within 14 working days of the day the core reached us – to the account number given in the deposit refund form, or by the same method you paid the order with.
If the core falls into group B or C, we will send you photos before paying out and explain why the refund is 75% or 50% of the deposit.