Terms and Conditions

§1 Initial Provisions

1. The online store wiatreo.pl, available at www.wiatreo.pl, is operated by Wiatreo.pl Sp. z o.o. with headquarters in Opole at ul. Cygana 3, 45-121 Opole, registered in the Central Register and Information on Business Activity (CEIDG) maintained by the minister responsible for economy, NIP: PL9910496020, REGON: 161512672, KRS: 0000452361, email address: wiatreo.pl@gmail.com, phone number: +48512786225.
2. These regulations are directed to Consumers and define the rules and procedures for concluding Distance Sales Agreements with the Consumer through the Store.
3. Definitions:

• ONLINE STORE – online store operated by the Seller at www.wiatreo.pl
• SELLER – Wiatreo.pl Sp. z o. o. CLIENT – natural person, legal entity, or organizational unit without legal personality using the Store's services
• CONSUMER – natural person making purchases in the Store unrelated to their business or professional activity (according to Art. 221 of the Civil Code)
• ENTREPRENEUR WITH CONSUMER RIGHTS – natural person concluding an agreement directly related to their business activity, when the content of this agreement indicates that it does not have a professional character REGULATIONS – these regulations of the Online Store
• SALES AGREEMENT – agreement for the sale of Goods between the Client and the Seller via the Online Store
• GOODS – movable item being the subject of the Sales Agreement between the Client and Seller
• ACCOUNT – customer account in the Online Store where data provided by the Client and information about their Orders are collected
• ORDER FORM – interactive form available in the Store enabling placing an Order
• ORDER – Client's declaration of will made through the Order Form and aimed directly at concluding a Sales Agreement with the Seller

4. Contact details:

• Adress: ul. Cygana 3, 45-121 Opole, Polska
• Adress e-mail: wiatreo.pl@gmail.com
• Phone: +48512786225
• Work hours: Mon-Fr. 8:00-17:00
• Bank Accounts:

PLN: PL11 1020 3668 0000 5002 0457 5165

EUR: PL13 1020 3668 0000 5902 0457 5173

USD: PL50 1020 3668 0000 5902 0666 1559

5. Technical Requirements:

• A device with internet access and a web browser
• An active email account
• Cookies enabled
• Recommended minimum screen resolution: 1024x768 pixels

6. The Customer is obliged to:

• Use the Store in a lawful and respectful manner
• Provide accurate personal information
• Avoid posting content prohibited by law
• Use all content available in the Store solely for personal use

7. The Seller, to the fullest extent permitted by law, is not responsible for disruptions in the Store’s operation caused by force majeure, unauthorized actions of third parties, or incompatibility of the online Store with the Customer’s technical infrastructure.

8. Browsing the Store's assortment does not require creating an Account. Placing orders for Goods in the Store’s assortment is possible by providing necessary personal and address information to complete the Order, either without creating an Account or after creating an Account according to the provisions of §2 of the Terms and Conditions.

9. Prices listed in the Store are in Polish zlotys and are gross prices (including VAT).

10. In matters not regulated by these Terms, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Act on Providing Electronic Services, the Consumer Rights Act, and other relevant generally applicable laws.

2 Withdrawal from Distance Contract

1. The Seller informs about the possibility of withdrawing from the agreement concluded with a consumer at a distance or outside the business premises within 14 days. In such case, the shipping cost is borne by the consumer.
2. The Consumer has the right to examine the purchased item only to the extent necessary to determine its nature, characteristics, and functionality, in the same way as they could do in a physical store.
3. The burden of proof that the withdrawal from the agreement took place within the appropriate time rests with the consumer.
4. If the consumer exercises their right to withdraw from the agreement after using the goods to a greater extent than necessary to determine the nature, characteristics, and functionality of the goods, they are liable for any reduction in value.
5. The Consumer is obliged to return the item to the entrepreneur or hand it over to a person authorized by the entrepreneur to receive it without delay, but no later than 14 days from the day on which they withdrew from the agreement, unless the entrepreneur offered to collect the item themselves. To meet the deadline, it is sufficient to send the item back before its expiry.
6. The Seller will immediately, no later than within 14 days from receiving the consumer's declaration of withdrawal from the agreement, refund the paid price and the cost of sending the item from the seller to the buyer. However, the seller does not cover the costs of returning the item from the buyer to the seller.
7. The Seller may, however, withhold the refund of payments referred to in §1 point 6 until receiving the item back or until the consumer provides proof of its return, whichever occurs first.
8. The Consumer is obliged to return the item to the entrepreneur or hand it over to a person authorized by the entrepreneur to receive it without delay, but no later than within 14 days from the day on which they withdrew from the agreement, unless the entrepreneur offered to collect the item themselves. To meet the deadline, it is sufficient to send the item back before its expiry.
9. The Seller does not make the recognition of the right to withdraw from the agreement conditional on the reason for withdrawal provided by the consumer in the withdrawal statement.
10. A template of the withdrawal statement is included in the attachment to this information.

§3 Warranty

1. The Seller provides a quality warranty for the sold item for a period of 1 year. This term runs from the day of delivering the item to the buyer.
2. Under the warranty, the seller ensures the removal of manufacturing defects revealed within the period referred to in §2 point 1, through repair of the item or replacement with a new one.
3. When filing a warranty claim, the buyer is obliged to deliver the claimed goods to the seller at their own expense while providing information about the shipping method (tracking number). The claimed goods should be sent to the company's headquarters address: Wiatreo.pl Sp. z o.o., ul. Cygana 3, 45-121 Opole, tel.: +48512786225, e-mail: wiatreo.pl@gmail.com Along with the claimed goods, a completed claim form and proof of purchase must be provided. Failure to provide the claim form will prevent a full analysis of the claim, and consequently, we will consider the claim unresolved. In this claim, the buyer is obliged to specify in detail the detected defect, the method and date of its detection, and specify whether they request repair of the item or replacement with a new one. In the absence of choice of request, it is assumed that the buyer has chosen to repair the item.

§4 Complaints

1. The Seller is released from liability under warranty if the buyer knew about the defect at the time of concluding the agreement.
2. In the case of selling used items, the warranty period is shortened to 1 year, and in the case of agreements between entrepreneurs, the warranty is excluded.
3. After filing a complaint, the buyer is obliged to notify the seller immediately about the defect and the date of its detection, submit their complaint request, and specify under what title they are filing the complaint (statutory warranty or guarantee).
4. Along with sending the item to the seller, the buyer should attach proof of purchase (receipt/copy of receipt/confirmation of transfer, etc.) and the complaint form. It is recommended that in the case of purchases made through Allegro.pl, also attach the buyer's username (nick) on that portal. The claimed goods should be sent to: Wiatreo.pl Sp. z o.o., ul. Cygana 3, 45-121 Opole, tel.: +48512786225, e-mail: wiatreo.pl@gmail.com
5. If a consumer buyer has requested replacement of the item or removal of the defect or has submitted a statement on price reduction, specifying the amount by which the price is to be reduced, the seller will respond to the submitted complaint within 14 days of receiving the claimed goods.
6. The parties allow for the possibility of the seller providing a response to the submitted complaint in electronic form (e-mail) or by telephone, including sending an SMS message.
7. In sales between entrepreneurs, the buyer loses warranty rights if they did not inspect the item at the time and in the manner accepted for items of this type and did not immediately notify the seller about the defect, and in the case when the defect came to light only later - if they did not notify the seller immediately after its discovery.

§5 Final Provisions

1. Along with this Information, the buyer also receives installation instructions.
2. If the buyer does not raise objections within 14 days from the date of delivery of this Information, it is considered that they have accepted its provisions in full.
3. The buyer gives voluntary consent to the processing of personal data for purposes related to the implementation of the agreement. The person giving consent has the right to access their personal data content, the possibility to correct it, and the right to request cessation of data use for specific purposes.
4. For agreements concluded between entrepreneurs, the competent court is the District Court in Opole.